Privacy policy

Last updated: March 23, 2025

This Privacy Policy describes how Mela Haven ("the Site", "we", "us", "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from melahaven.com, or when you communicate with us in any way in connection with the Site (collectively, the "Services"). For the purposes of this policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a visitor, or any other individual whose information we have collected in accordance with this policy.

Please read this policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated version on the Site, update the date at the top of the page, and take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and process personal information about you from a number of sources. The types of information collected depend on how you interact with the Site. In addition to the specific uses described below, we may use your information for communication purposes, to improve our Services, to comply with legal obligations, to enforce our terms, and to protect the Services and our rights.

Types of Personal Information We Collect

1. Information You Provide Directly:

Contact details: name, address, phone number, email address
Order information: billing address, shipping address, payment confirmation, and more
Account details: username, password, security questions
Communications with us (e.g. customer service inquiries)

2. Usage Data:
Collected automatically via cookies, pixels, and similar technologies, including:

Device and browser information, IP address, usage data, and network connection details

3. Information from Third Parties:
Such as:

Shopify (our platform provider)
Payment processors (e.g. credit card or banking details)
Other service providers, such as shipping, analytics, and marketing services

How We Use Your Personal Information

Providing the Services: Processing payments, shipping orders, managing accounts, and handling returns
Marketing & Advertising: Sending promotional communications, personalizing ads, and showcasing products
Security & Fraud Prevention: Detecting suspicious activity and protecting user accounts
Service Improvement & Communication: Customer support and enhancing the user experience

Cookies

We use cookies to improve your experience, analyze usage data, and personalize content. For more information about our cookies, please visit:
👉 Shopify Cookie Policy

You may block cookies through your browser settings, though this may affect how the Site functions. Our Site supports the Global Privacy Control (GPC) signal, which allows users to opt out of the sharing of their data for targeted advertising purposes.

Disclosure of Personal Information to Third Parties

We may disclose your information in the following circumstances:

To vendors acting on our behalf (e.g. Shopify, payment processors, shipping carriers)
To business partners for advertising and marketing purposes
When you have made an informed decision to share information (e.g. using social media widgets)
To companies within our corporate group
As part of a business transaction (e.g. merger, acquisition, or bankruptcy)
To comply with legal requirements, court orders, or to protect our legal rights

Data Disclosed in the Last 12 Months

Categories of information shared:

Identifiers (name, email, phone number)
Commercial information (orders, communications)
Usage data
Geolocation data (IP address)

This information was shared with external vendors, marketing partners, and service providers.

We do not use sensitive data or process data for profiling purposes unless we have obtained your explicit consent.

Third-Party Sites & Links

Our Site may contain links to external websites that are not owned or operated by us. We are not responsible for the privacy practices or security of those sites. Any information you post on social media or public platforms may be visible to other users.

Children

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you are a parent or guardian of a child who has provided us with information, please contact us so we can delete it.

Data Security & Retention

We take reasonable security measures to protect your information; however, we cannot guarantee absolute security.
The length of time we retain your data depends on our business, legal, and operational needs.

Your Rights

Depending on your location, you may have the following rights:

Access to your personal information
Deletion of your data
Correction of inaccurate data
Receiving a copy of your data
Opting out of data sharing, sale, or targeted advertising
Restriction of data processing
Withdrawal of consent
Appealing a denied request
Managing communication preferences (e.g. unsubscribing from marketing emails)

You may exercise these rights through the Site or by contacting us directly. We may need to verify your identity before processing your request.

Complaints

If you have a complaint about how we handle your information, please contact us. If you are not satisfied with our response, you may escalate your complaint to the relevant data protection authority in your region.

International Users

Your information may be transferred to, stored, and processed outside of the country in which you reside. If you are located in Europe, we use recognized data transfer mechanisms (such as the European Commission's Standard Contractual Clauses).