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Return Rules Summary

  • Returns accepted for 30 days
  • Free return shipping
  • No restocking fee
  • No final sale items

Refund & Returns Policy

We offer a 30-day return policy — meaning you have 30 days from the date you received your item to request a return.

To be eligible for a return, the item must be in the same condition you received it — unused, unworn, with original tags, and in its original packaging. A receipt or proof of purchase is also required.

To start a return, please contact us at:
📧 support@melahaven.com

Please note: Returns must be sent to the following address:
10837 Sedalia Drive, McKinney, TX 75072, USA
Returns sent without prior approval will not be accepted.

If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package.

For any questions regarding returns, feel free to contact us at: support@melahaven.com

Damages & Issues

Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong item, please contact us immediately so we can assess the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)
  • Custom or special-order products
  • Personal care items (such as cosmetics)
  • Hazardous materials, flammable liquids, or gases

If you have a question about a specific item, we're happy to help.

Sale items and gift cards are not eligible for return.

Exchanges

The fastest way to receive a replacement item is to return the original product, and once the return is approved, place a new order on our website for the item you want.

European Union — 14-Day Cancellation Right

For customers in the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be unused, unworn, with original tags and packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be automatically issued to your original payment method within 10 business days.

Please note: Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at:
support@melahaven.com