Shipping policy

💰 Shipping Rates

Order Total Shipping Cost
Under $25 $7.99 flat rate
$25 and above FREE ✓

📦 Order Processing

Orders are processed within 1–5 business days of purchase.
After placing your order, you will receive a confirmation email. Once your order has shipped, a second email will be sent with your tracking number.


🌍 Shipping Times & Delivery

We work with global suppliers, so shipping times may vary depending on your location.

Estimated shipping times:

  • USA & Canada: 8–16 business days
  • UK & Europe: 8–16 business days
  • Australia & New Zealand: 8–16 business days
  • Rest of the World: 8–16 business days
🕐 Please note: These are estimated timeframes and may vary due to customs delays, carrier workload, or public holidays.

🔍 Order Tracking

Most orders include a tracking number, which will be sent to you by email once your order has shipped.
In some cases, tracking updates may only appear 3–7 days after shipment.


🛫 International Shipping

We ship worldwide through our global supplier network.
Items from the same order may be shipped separately to speed up delivery.

Customs & Taxes:
The customer is responsible for any customs duties or import taxes applicable in their country.


📬 Incorrect Addresses

Please ensure that your shipping details are accurate and complete before completing your order.
We are not responsible for failed deliveries due to an incorrect or incomplete address.


🚚 Shipping Delays

Due to international shipping and high demand, occasional delays may occur.
We appreciate your patience and understanding.

For any questions regarding your order, feel free to contact us:
📧 support@melahaven.com
Or through the Contact Us page on our website.