Refund & Returns Policy
Our Guarantee
Returns & Refunds
We want you to love every purchase. If something is not right, we will make it right - no hassle.
30
Day return window
100%
Refund on approved returns
10
Business days for refund
Free
Replacement if item damaged
How to Start a Return
Contact us within 30 days
Email us at support@melahaven.com or message us on WhatsApp with your order number.
We send you a return label
Once approved, we will email you a prepaid return shipping label with full instructions.
Refund issued within 10 business days
Once we receive and inspect the item, your refund is processed to your original payment method.
Return Conditions
- Item must be unused and unworn
- Original tags must be attached
- Must be in original packaging
- Proof of purchase required
- Must be requested within 30 days
Non-Returnable Items
- Perishable goods
- Custom or personalized orders
- Personal care items (hygiene)
- Sale items & gift cards
- Hazardous materials
Damaged or Wrong Item?
If your item arrived damaged or you received the wrong product, we will send a free replacement or issue a full refund immediately - no need to return the item. Just contact us with a photo.
Contact Us NowEuropean Union - 14-Day Right
EU customers have the legal right to cancel or return any order within 14 days for any reason, without justification. Items must be in original, unused condition with proof of purchase.